Nest & Joy (“Nest & Joy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information that you provide when using our website, purchasing products, contacting us, or interacting with our services.
This Privacy Policy explains how we may collect, use, disclose, and protect information through our website.
Information We Collect
Depending on how you interact with Nest & Joy, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and shipping information
- Information provided when placing an order
- Information you provide when contacting us
- Information related to appointments or services
- Website usage information
- Information submitted through website forms
Please do not submit sensitive personal information through forms unless it is specifically required for the service you are requesting.
How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Provide requested products and services
- Respond to questions and enquiries
- Communicate with you about orders or appointments
- Provide customer support
- Improve our website, products, and services
- Maintain website security
- Comply with applicable legal requirements
We do not use your information for purposes unrelated to your interaction with Nest & Joy unless permitted or required by applicable law.
Payments
If you purchase products through our website, payment information may be processed by third-party payment providers. Nest & Joy does not need to store your complete payment-card information on its own systems.
Third-party payment providers may have their own privacy policies and security practices.
Cookies and Website Technologies
Our website may use cookies or similar technologies to help operate the website, remember preferences, understand website usage, and improve the user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Third-Party Services
Our website may use third-party services such as hosting providers, payment processors, analytics tools, social-media platforms, or other services necessary to operate the website.
These providers may process information according to their own privacy policies.
Email Communications
If you contact Nest & Joy by email, we may retain the information you provide so that we can respond to your enquiry and maintain appropriate business records.
You can request that we stop sending optional promotional communications where applicable.
Information Security
We take reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no website or electronic transmission can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable Canadian privacy laws, you may have rights concerning your personal information, including requesting access to or correction of information we hold about you.
To make a privacy-related request, please contact us using the contact information provided on our website.
Children’s Privacy
Our website is not intentionally designed to collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us inappropriately, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable legal requirements.
The updated policy will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Nest & Joy through our website or at:
Nest & Joy
Port Coquitlam, British Columbia, Canada